Frequently Asked Questions

Everything you need to know about our organic beauty solutions.

Are Eco by Sonya products 100% natural?

Yes, we pride ourselves on using only organic and natural ingredients certified by the Organic Food Chain. We never use synthetic fragrances or toxic chemicals.

Is your packaging eco-friendly?

Sustainability is at our core. We use recycled materials for our bottles and tubes, and our shipping mailers are fully compostable.

How long does shipping take?

Standard shipping usually takes 3-5 business days within Australia. International orders may take 7-14 business days depending on the destination.

Are your products vegan and cruelty-free?

Absolutely. We are CCF (Choose Cruelty Free) certified and our entire range is vegan-friendly, meaning no animal testing or animal-derived ingredients.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team with photos for assistance.

Do you offer international shipping?

Yes, we ship our organic beauty range globally. Shipping costs and delivery times are calculated at checkout based on your location.