Returns & Exchanges

At Eco by Sonya, we want you to love your organic glow, which is why we offer a 30-day satisfaction guarantee on all our certified natural products. If you are not completely satisfied with your purchase, we are here to help with a seamless return or exchange process.

1

Initiate Your Request

Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging to ensure they are protected during transit back to our warehouse.

3

Ship the Items

Affix the provided shipping label or use a trackable postal service to send your package to our returns processing center.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing